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Orders, Returns & Refunds
Effective from January 2026
Shipping Physical Goods
We strive to clearly communicate processing and shipping times before and after checkout. Shipping costs are calculated during checkout.
When we ship your order:
- We’ll notify you. The carrier will send you delivery expecations and notifications.
- Ten days after our shipping notification, we’ll email you to ask whether everything arrived soundly.
- If your parcel didn’t arrive or it arrived damaged, scroll down.
If There’s an Issue…
Grab a tissue and let us help
Message us within a week of your order’s arrival and include photos to clarify what’s amiss.
- We’ll pay extra shipping costs for returning damaged items and sending new ones.
- We’ll even handcraft a shipping label for your return 🎉
Proclaimers
1. If you fail to collect your parcel on time from a parcel point specified by you when placing your order:
- It will be returned to us. We can resend it to you, provided you’re willing to pay the shipping costs again. We’ll give you instructions on how to do this.
- The return may take a long time, so we ask for your patience until we receive back and check the unclaimed parcel.
- This involves a lot of administrative mumbo-jumbo, which we don’t particularly enjoy. Will you help us prevent instead of cure?
2. We typically don’t offer refunds for physical or digital products that you’ve ordered from us.
- Events, workshops, and courses have specific cancellation policies; each will be clearly communicated before you book.
- If you need to cancel an order due to forces beyond your control, we’ll always strive to find a solution that minimises your and our loss. We’re human too ♡.
We offer returns and replacements solely for items that have arrived damaged, not for ‘Oh, I don’t like the contents after all’.
3. Everything you see in this policy does not affect your statutory rights under EU consumer law.