{"id":33409,"date":"2022-03-16T09:31:40","date_gmt":"2022-03-16T07:31:40","guid":{"rendered":"https:\/\/miracleproject.earth\/pt\/orders-returns-refunds\/"},"modified":"2026-09-05T15:44:06","modified_gmt":"2026-09-05T14:44:06","slug":"encomendas-devolucoes-reembolsos","status":"publish","type":"page","link":"https:\/\/miracleproject.earth\/pt\/sobre\/questoes-legais\/encomendas-devolucoes-reembolsos\/","title":{"rendered":"Encomendas, Reembolsos e Devolu\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33409\" class=\"elementor elementor-33409\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b47eb83 fixed-bg-overlay elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b47eb83\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d9d1581\" data-id=\"d9d1581\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f180b73 anchor-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"f180b73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/miracleproject.earth\/pt\/sobre\/\">Sobre<\/a> \u00bb <a href=\"https:\/\/miracleproject.earth\/pt\/sobre\/questoes-legais\/\">Quest\u00f5es legais<\/a> \u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8729ff6 elementor-widget elementor-widget-text-editor\" data-id=\"8729ff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Encomendas, devolu\u00e7\u00f5es e reembolsos<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18acc0b elementor-widget elementor-widget-image\" data-id=\"18acc0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image-1024x607.png\" data-srcset=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image-1024x607.png 1024w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image-300x178.png 300w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image-768x455.png 768w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image-600x356.png 600w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image.png 1400w\" width=\"800\" height=\"474\" class=\"attachment-large size-large wp-image-33410 lazyload\" alt=\"\" sizes=\"(max-width: 800px) 100vw, 800px\"><noscript><img decoding=\"async\" width=\"800\" height=\"474\" src=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image-1024x607.png\" class=\"attachment-large size-large wp-image-33410\" alt=\"\" srcset=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image-1024x607.png 1024w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image-300x178.png 300w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image-768x455.png 768w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image-600x356.png 600w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/legal-stuff-page-orders-returns-image.png 1400w\" sizes=\"(max-width: 800px) 100vw, 800px\"><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7de6912 elementor-widget elementor-widget-text-editor\" data-id=\"7de6912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Com efeito a partir de janeiro de 2026<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a68e386 anchor-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"a68e386\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#shipping\">\u21a1 Envios<\/a><br \/><a href=\"#issues\">\u21a1 Quest\u00f5es<\/a><br \/><a href=\"#proclaimers\">\u21a1 Responsabilidade<\/a> <a href=\"#proclaimers\">\ud83d\ude31<\/a><br \/><a href=\"#questions\">\u21a1 Perguntas<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d7a5133 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d7a5133\" data-element_type=\"section\" data-e-type=\"section\" id=\"shipping\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3655a83\" data-id=\"3655a83\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e30e88d elementor-widget elementor-widget-image\" data-id=\"e30e88d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white-296x300.png\" data-srcset=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white-296x300.png 296w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white-768x777.png 768w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white-600x607.png 600w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white-100x100.png 100w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white.png 899w\" width=\"296\" height=\"300\" class=\"attachment-medium size-medium wp-image-33332 lazyload\" alt=\"Whales circling within to without white\" sizes=\"(max-width: 296px) 100vw, 296px\"><noscript><img loading=\"lazy\" decoding=\"async\" width=\"296\" height=\"300\" src=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white-296x300.png\" class=\"attachment-medium size-medium wp-image-33332\" alt=\"Whales circling within to without white\" srcset=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white-296x300.png 296w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white-768x777.png 768w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white-600x607.png 600w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white-100x100.png 100w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/whales-circling-within-to-without-white.png 899w\" sizes=\"(max-width: 296px) 100vw, 296px\"><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bc6cec2\" data-id=\"bc6cec2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-812505b elementor-widget elementor-widget-text-editor\" data-id=\"812505b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Envio de bens f\u00edsicos<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a48d681 elementor-widget elementor-widget-text-editor\" data-id=\"a48d681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Procuramos comunicar claramente os prazos de processamento e envio antes <\/strong><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"><strong>e<\/strong><\/span><strong>\u00a0ap\u00f3s a finaliza\u00e7\u00e3o da compra. <\/strong><em>Os custos de envio s\u00e3o calculados durante o processo de finaliza\u00e7\u00e3o da compra.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ec3060 text-link-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"8ec3060\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Quando enviarmos a tua encomenda:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd29945 bullets-arrow text-link-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"bd29945\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Iremos notificar-te. A transportadora ir\u00e1 enviar-te informa\u00e7\u00f5es sobre o prazo de entrega e notas adicionais.<\/strong><\/li><li><strong>Dez dias ap\u00f3s a nossa notifica\u00e7\u00e3o de envio, enviar-te-emos um e-mail para saber se tudo chegou em boas condi\u00e7\u00f5es.<\/strong><\/li><li><strong>Se a tua encomenda n\u00e3o chegou ou chegou danificada, desce a p\u00e1gina.<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5c62880 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c62880\" data-element_type=\"section\" data-e-type=\"section\" id=\"issues\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ee169e9\" data-id=\"ee169e9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edb434b elementor-widget elementor-widget-image\" data-id=\"edb434b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white.png\" data-srcset=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white.png 241w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-150x150.png 150w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-120x120.png 120w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-100x100.png 100w\" width=\"241\" height=\"241\" class=\"attachment-medium size-medium wp-image-33334 lazyload\" alt=\"\" sizes=\"(max-width: 241px) 100vw, 241px\"><noscript><img loading=\"lazy\" decoding=\"async\" width=\"241\" height=\"241\" src=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white.png\" class=\"attachment-medium size-medium wp-image-33334\" alt=\"\" srcset=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white.png 241w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-150x150.png 150w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-120x120.png 120w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-100x100.png 100w\" sizes=\"(max-width: 241px) 100vw, 241px\"><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c4ceec8\" data-id=\"c4ceec8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed3b89e elementor-widget elementor-widget-text-editor\" data-id=\"ed3b89e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Se houver algum problema&#8230;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e15f2c bullets-arrow text-link-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"6e15f2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><em>Pega num len\u00e7o<\/em> e deixa-nos ajudar-te<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83930dc text-link-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"83930dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><a href=\"https:\/\/miracleproject.earth\/pt\/contacto\/\" target=\"_blank\" rel=\"noopener\">Manda-nos uma mensagem<\/a> no prazo de uma semana ap\u00f3s a chegada da tua encomenda e inclui fotografias para esclarecer o que est\u00e1 errado.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5d99a3 bullets-arrow text-link-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"e5d99a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Assumiremos os custos adicionais de envio decorrentes da devolu\u00e7\u00e3o de artigos danificados e do envio de novos artigos.<\/strong><\/li><li><strong>Vamos at\u00e9 preparar uma etiqueta de envio personalizada para a tua devolu\u00e7\u00e3o \ud83c\udf89<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-522b686 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"522b686\" data-element_type=\"section\" data-e-type=\"section\" id=\"proclaimers\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4e6b835\" data-id=\"4e6b835\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c06001 elementor-widget elementor-widget-image\" data-id=\"8c06001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/0-symbol-for-post-its-white-300x235.png\" data-srcset=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/0-symbol-for-post-its-white-300x235.png 300w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/0-symbol-for-post-its-white.png 326w\" width=\"300\" height=\"235\" class=\"attachment-medium size-medium wp-image-33355 lazyload\" alt=\"Symbol for post-its \u2013 white\" sizes=\"(max-width: 300px) 100vw, 300px\"><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"235\" src=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/0-symbol-for-post-its-white-300x235.png\" class=\"attachment-medium size-medium wp-image-33355\" alt=\"Symbol for post-its \u2013 white\" srcset=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/0-symbol-for-post-its-white-300x235.png 300w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/0-symbol-for-post-its-white.png 326w\" sizes=\"(max-width: 300px) 100vw, 300px\"><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b814a6c\" data-id=\"b814a6c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c76c17c elementor-widget elementor-widget-text-editor\" data-id=\"c76c17c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Confirma\u00e7\u00e3o de responsabilidade (n\u00e3o isen\u00e7\u00f5es \ud83d\ude04)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2849cdc text-link-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"2849cdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. Se n\u00e3o levantares a encomenda atempadamente, no ponto de recolha indicado por ti aquando da realiza\u00e7\u00e3o da encomenda:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fdfd89 bullets-arrow text-link-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"4fdfd89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Ser-nos-\u00e1 devolvida. Podemos reenvi\u00e1-la, desde que estejas disposto a pagar, novamente, os custos de envio. Vamos dar-te instru\u00e7\u00f5es sobre como fazer isso.<\/strong><\/li><li><strong>A devolu\u00e7\u00e3o pode demorar algum tempo, pelo que pedimos a tua paci\u00eancia at\u00e9 recebermos e verificarmos a encomenda n\u00e3o reclamada.<\/strong><\/li><li><strong>Isto implica muita burocracia, algo de que n\u00e3o gostamos particularmente. Ajudas-nos a prevenir, em vez de remediar?<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6156706 text-link-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"6156706\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>2. Normalmente, n\u00e3o oferecemos reembolsos por produtos f\u00edsicos ou digitais encomendados.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a0c54c bullets-arrow text-link-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"6a0c54c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Os eventos, workshops e cursos t\u00eam pol\u00edticas de cancelamento espec\u00edficas; cada um deles ser\u00e1 claramente comunicado antes de concluires a reserva.<\/strong><\/li><li><strong>Se precisares de cancelar uma encomenda devido a circunst\u00e2ncias alheias \u00e0 tua vontade, faremos o poss\u00edvel para encontrar uma solu\u00e7\u00e3o que minimize as perdas para todos. N\u00f3s somos humanos \u2661.<\/strong><\/li><li><p><strong>Aceitamos devolu\u00e7\u00f5es e substitui\u00e7\u00f5es apenas para artigos que tenham chegado danificados, e n\u00e3o por motivos do tipo \u00abAfinal, n\u00e3o gosto do conte\u00fado\u00bb.<\/strong><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e99f581 elementor-widget elementor-widget-text-editor\" data-id=\"e99f581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>3. Tudo o que se encontra nesta pol\u00edtica <span style=\"text-decoration: underline;\">n\u00e3o<\/span> afeta os teus direitos legais ao abrigo da legisla\u00e7\u00e3o da UE em mat\u00e9ria de defesa do consumidor.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-22b3505 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22b3505\" data-element_type=\"section\" data-e-type=\"section\" id=\"questions\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-99ee72f\" data-id=\"99ee72f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-87b872c elementor-widget elementor-widget-image\" data-id=\"87b872c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white.png\" data-srcset=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white.png 241w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-150x150.png 150w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-120x120.png 120w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-100x100.png 100w\" width=\"241\" height=\"241\" class=\"attachment-medium size-medium wp-image-33334 lazyload\" alt=\"\" sizes=\"(max-width: 241px) 100vw, 241px\"><noscript><img loading=\"lazy\" decoding=\"async\" width=\"241\" height=\"241\" src=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white.png\" class=\"attachment-medium size-medium wp-image-33334\" alt=\"\" srcset=\"https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white.png 241w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-150x150.png 150w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-120x120.png 120w, https:\/\/miracleproject.earth\/pt\/wp-content\/uploads\/sites\/10\/2026\/08\/symbol-for-not-taking-ourselves-too-seriously-white-100x100.png 100w\" sizes=\"(max-width: 241px) 100vw, 241px\"><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f77e003\" data-id=\"f77e003\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf9691e elementor-widget elementor-widget-text-editor\" data-id=\"bf9691e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Perguntas?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfdde9a text-link-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"bfdde9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>N\u00e3o hesites e <a href=\"https:\/\/miracleproject.earth\/pt\/contacto\/\">manda-nos uma mensagem<\/a>\u2014vamos dar o nosso melhor para resolver a situa\u00e7\u00e3o.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f18a1 bullets-arrow text-link-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"f1f18a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u2661<\/strong><\/p><p><strong>Equipa<em> Projeto Milagre<\/em><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f298965 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f298965\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-585f8de anchor-dark-bg elementor-widget elementor-widget-text-editor\" data-id=\"585f8de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#header\">\u219f Voltar ao topo<\/a><br \/><a href=\"#subscribe\">\u21a1 Mant\u00e9m-te a par<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sobre \u00bb Quest\u00f5es legais \u00bb Encomendas, devolu\u00e7\u00f5es e reembolsos Com efeito a partir de janeiro de 2026 \u21a1 Envios\u21a1 Quest\u00f5es\u21a1 Responsabilidade \ud83d\ude31\u21a1 Perguntas Envio de bens f\u00edsicos Procuramos comunicar claramente os prazos de processamento e envio antes e\u00a0ap\u00f3s a finaliza\u00e7\u00e3o da compra. Os custos de envio s\u00e3o calculados durante o processo de finaliza\u00e7\u00e3o da compra. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":33159,"parent":33230,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-33409","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Encomendas, Reembolsos e Devolu\u00e7\u00f5es \u00bb Projeto Milagre<\/title>\n<meta name=\"description\" content=\"Eis o que podes fazer quando o teu c\u00e3o suja todo o teu pedido com ketchup:\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miracleproject.earth\/pt\/sobre\/questoes-legais\/encomendas-devolucoes-reembolsos\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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